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Advocates for Consumer Justice in Tamil Nadu

Common Consumer Complaints:

• Defective Products: This is a very frequent complaint. It includes issues with the functionality, quality, or safety of goods purchased, ranging from electronics and appliances to everyday household items. Consumers often complain about products breaking down prematurely, not working as advertised, or having manufacturing defects.

• Poor Service Quality: Dissatisfaction with services is another major area of complaints. This can encompass a wide range of sectors, including:

  • Telecommunications: Issues with network connectivity, billing disputes, unresolved technical problems.

  • Banking and Financial Services: Unauthorized transactions, hidden charges, poor customer service, delays in processing requests.

  • Hospitality (Hotels, Restaurants): Substandard facilities, poor service, unfair billing.

  • Transportation (Airlines, Railways, Buses): Delays, cancellations, loss of baggage, poor passenger experience.

  • Repairs and Maintenance: Unsatisfactory workmanship, delays, overcharging.

  • Online Services: Issues with streaming platforms, software, and other digital services.

• Misleading Advertising and Unfair Trade Practices: Consumers often complain about false or exaggerated claims made in advertisements, deceptive pricing, and other unethical business practices designed to mislead them into purchasing goods or services.

• Issues with Pricing and Billing: Overcharging, hidden fees, incorrect billing, and lack of transparency in pricing are common sources of complaints. This is particularly prevalent in service industries.

• Problems with Delivery and Logistics: Especially relevant in the e-commerce context, complaints include delayed delivery, non-delivery of products, and damage during transit.

• Difficulties with Returns, Refunds, and Exchanges: Retailers or service providers refusing to accept returns, delaying refunds, or imposing unfair conditions for exchanges are frequent grievances.

• Quality and Adulteration: Concerns about the quality of food products, adulteration, and the sale of substandard or unsafe goods are significant consumer issues.

• Housing and Real Estate: Complaints related to delays in possession, poor construction quality, and unfair practices by builders and developers.

• Insurance: Issues with claim settlement, unfair policy terms, and mis-selling of insurance products.

• E-commerce Related Issues: Facing consumer disputes arising from online purchases on platforms like Amazon, Flipkart, Jabong, Snapdeal, Myntra, Shopclues, or Paytm includes defective products, wrong deliveries, non-delivery, issues with returns and refunds, and fraudulent activities on online platforms.

Our approach as your Consumer Court Lawyers is built on a detailed understanding of your specific grievance, meticulous preparation of all necessary documentation, and effective, persuasive representation before the Consumer Courts. We are steadfastly committed to ensuring that your consumer rights are upheld and that you receive fair and just redressal for your losses and grievances.

If you are seeking justice as a consumer anywhere in Tamil Nadu, contact our experienced Consumer Court Lawyers today for a confidential consultation. Let us be your dedicated advocates in navigating the Consumer Court system and fighting tirelessly for your rights.